The CHHMA has recently sent the below communication to retailers in the industry asking for understanding in regards to compliance penalties during the COVID-19 pandemic period. 

The CHHMA is proud of its continued and long-standing success in helping to resolve challenging situations between stakeholders in the hardware and housewares industry across Canada. In the midst of our current COVID-19 pandemic it has been brought to our attention that many of our member vendors are concerned with the continuation of certain vendor compliance penalties. Although, we understand the requirement for all orders to be shipped on time and complete; it seems reasonable to assume that vendors who are experiencing potential labour shortages, factory and office shutdowns, raw material and component delays, and other supply chain interruptions (such as rail blockades) should not be held financially responsible for the additional burden of performance fines during this global pandemic.  Obviously, nobody saw this coming. No one failed to plan. No one is to blame. Therefore, there is no deficiency in any supply chain performance issues. 

As such, we would respectfully request that your company place a temporary hold on all performance-based fines until our Canadian vendors can find some solid footing at the end of this crisis. 

Sam Moncada
Canadian Hardware & Housewares Manufacturers Association