Approximately 400 vendors and Lowe’s Canada employees participated in a Zoom presentation by Lowe’s Canada on September 30th hosted by the CHHMA.  On hand live to present were members of Lowe’s Canada’s senior management team including President Tony Hurst, Senior Vice President of Merchandising Chris West, and Merchandising Vice Presidents Marc Gingras (Building Products), Oliver Horton (Hardlines & Seasonal) and Charles Valois (Home Décor).  Also, making some comments by video was Bill Boltz, EVP of Merchandising for Lowe’s.  

Lowe’s Canada wanted to take this opportunity during the presentation to introduce their leadership and merchandising teams, share their vision of a Lowe’s Canada – Vendor partnership and finally thank the vendor community for their support during this challenging year and helping them achieve strong sales and increased market share.  

The Lowe’s Canada team wanted to share that they have listened to the feedback that the CHHMA and suppliers have passed on, and they acknowledge that there are areas in which they can improve. There is a major focus to simplify their business and processes to become easier for suppliers to do business with.  Lowe’s Canada has the goal to be the #1 choice for home improvement in Canada and they understand that a strong, transparent vendor partnership is required to achieve that goal.    

During the presentation, the speakers discussed the investments that are being made in Lowe’s Canada’s operations to position the company for consistent growth. They explained how the merchandising teams have been realigned; the recently launched VIP Pro Loyalty Program; the set-up of a new Vendor Advisory Council; the importance of Canadian vendors and the growth opportunities for vendors. Lowe’s Canada wants vendors to share in their growth but they expect a lot from their suppliers too and those important criteria were reviewed.  

Finally, after the presentations and remarks, Mr. Hurst and Mr. West answered a few questions from CHHMA President Sam Moncada that had been forwarded by CHHMA members.

We would very much like to thank Tony, Chris, Marc, Oliver and Charles for taking the time to speak to our members and vendor community and for their insights into where Lowe’s Canada is headed and what they are expecting from their suppliers.