Lowe’s Canada, one of Canada’s leading home improvement retailers operating or servicing some 470 corporate and affiliated stores under different banners, is launching its new contactless pick-up lockers during the week of April 5 at select Lowe’s stores in Canada. This initiative is part of Lowe’s Canada’s continuous efforts to provide customers with an enhanced and seamless omnichannel shopping experience. In total, 48 Lowe’s stores will offer this new contactless pick-up option by the end of April.

Installed near the entrance of select stores, pick-up lockers will be equipped with Bluetooth technology and a touchscreen where customers will have access to instructions on how to retrieve their online orders, and where they will scan the barcode that they received in their confirmation email. Customers will have up to seven days following the reception of that email to retrieve their purchases at their convenience.

“As customers everywhere turned massively to online shopping over the past year, it became increasingly important for us to provide them with a quick and easy way to pick up their orders at their local store, without having to wait in line at the customer service desk,” explained Tony Cioffi, Senior Vice-President, Stores at Lowe’s Canada. “Improving the way we do business and how we serve Canadians is a constant priority at Lowe’s Canada, and time was of the essence in the context of the COVID-19 pandemic, with people looking to have as little contact as possible. Our IT and Operations teams did a phenomenal job bringing this project to life, working hand in hand to make this automated pick-up solution available to our customers in a timely manner.”

Following the initial rollout of the lockers in Lowe’s stores, Lowe’s Canada will also be rolling out this new contactless order retrieval system at select RONA and Reno-Depot corporate stores later this spring. Once the initial rollout phase is completed, the organization will onboard additional Lowe’s, RONA, and Reno-Depot stores to the program. 

Source: Lowes Canada