13 experts to address current trends, opportunities and challenges facing businesses.

In today’s marketplace where businesses are being forced to contend with cyber-attacks, job automation, multi-generational workforces, big data, digital disruption and economical and political uncertainties, companies need the insights to overcome these challenges, and identify the beneficial opportunities amid the chaos.

We have a solution!

CHHMA Members are invited to register for the “Making Waves” Conference put on by our partners the Canadian Office Products Association (COPA), from November 7-8, 2019 at the Westin Toronto Airport Hotel, 950 Dixon Road, Toronto, ON M9W 5N4.

This day-and-a-half event will feature 3 keynote addresses, 10 breakout sessions, an industry panel of experts, and valuable networking opportunities. Register Online  

Features morning and afternoon keynote addresses along with 6 breakout sessions. Tabletops will accompany an extended lunch period where attendees can peruse the displays for a chance to win great passport prizes!

Begins with a morning keynote followed by 4 breakout sessions until lunch. We will close out early afternoon with an expert panel discussing the impact of current trends and what some businesses are doing to adapt.

CHHMA Member Pricing:
Single ticket: $700.00 + HST
3-5 tickets: $600.00 + HST per person
6-8 tickets: $500.00 + HST per person

Tickets Include:
Thursday’s full day conference package: Access to all speakers, tabletop displays, parking, hot breakfast and lunch
Friday’s half-day conference package: Access to all speakers, parking, hot breakfast and lunch

Participants can book a traditional single room at The Westin Toronto Airport Hotel at the special rate of $175 per night* by contacting Nicole Gamble at ngamble@chhma.ca.
*Rooms must be booked by October 7, 2019 to receive special rate.


Thursday, Nov. 7 – Friday, Nov. 8, 2019
The Westin Toronto Airport Hotel
950 Dixon Road, Toronto, ON M9W 5N4

Speakers are still being added to the line-up. Stay tuned for weekly updates leading up to the conference!


Monetizing Change: Digital Business Threats and Opportunities in the Office Product Channel Technology is driving change in all corners of the economy, enabling new practices and delivering greater agility, efficiency, market reach and cost reduction. This change does not arrive of its own volition, though—it requires active support from a volatile constellation of vendors, enabled through the activities of thousands of channel members that are grappling with their own technological and business challenges. Join Michael O’Neil, channel consultant at The NPD Group and principal analyst at InsightaaS, as he applies his years of expertise to explain to what dealers should do to align with the products, practices and markets that will deliver the greatest return, while avoiding the pitfalls that could derail future success. Full description



How Will the Fourth Industrial Revolution Impact Canadian Businesses: The early stages of the fourth industrial revolution coincide with a geostrategic shift in world power. Just as the first industrial revolution helped to make Great Britain a world power, and the second and third industrial revolutions helped to propel the United States to superpower status, so the fourth industrial revolution is enabling a global competition between China and the United States that is rebordering the world and fracturing the global economy. What does this mean for a small country like Canada? In a world where big data at scale and intellectual property are the new currencies, how does this affect Canadian businesses that are consumer facing and depend on these new platform technologies? Full description



Building Balance as a Corpoerate Leader Drawing from his own experience Butch Carter, former Toronto Raptors Coach and Founder of Analytics 4 Coaches, will delve into the secret to achieving work-life balance and being able to enjoy doing what you’re passionate about without compromising balance. Full description






Digital Disruption in the Retail and Supply Chain Sectors. This session will examine the underlying digital technology drivers that are creating this disruptive environment. Ron Babin, Program Director, Centre of Excellence in Disruption and Transformation, Schulich Executive Education Centre, Schulich School of Business, York University, will focus on understanding how digital disruption will affect retail and supply chain businesses today and in the near future and how existing businesses can prepare for the inevitable transformation that the new technologies bring. Full description





Design Thinking to Foster and Accelerate Innovation. In this engaging and interactive session, Megan Mitchell, Co-Program Director of the Centre of Excellence of Innovation Leadership at the Schulich Executive Education Centre, Schulich School of Business, York University, will demystify innovation and design thinking for you. Many leaders think innovation is about new products; however, great innovation is about designing something with the user at the centre, whether that person is an internal colleague or an external customer. She will share examples and a framework with you, as well as help you think about how to apply it in a current business challenge. Full description. 




Meet 2020 Budgets with a Lean Supply Chain. Lean thinking helps us to stay on top of our game. Our supply chains are not static – there are new cost saving opportunities in inventory management, order fulfillment, facilities and transportation every day that we may not be capturing, and service levels need continuous improvement to fend off competitors. This session, led by Mark Thomas, Program Director and Facilitator, SEEC Centre of Excellence in Supply Chain & Logistics Management and Managing Principal of META Management Consulting, will describe the essence of lean supply chain thinking and will trigger a number of actions you can take to get leaner by 2020. Full description.




Leading a Culture that Innovates! In this highly interactive and engaging talk, Lee-Anne McAlear, Co-Program Director of the COE of Innovation Leadership at SEEC, Schulich School of Business, York University will describe which environments promote creativity and innovation—and which don’t. With current cases and research, she will reveal the big ideas, quick innovation hacks and practical steps that leaders need to mobilize their organizations and their ecosystem – to engage employees, mobilize suppliers and delight customers. Full description.





Project Management for Non-Project Managers. This high energy, down-to-earth presentation, based on David’s book entitled ‘The Power of the Plan – Empowering The Leader Within You’, will make everyone think differently as they begin planning the next product roll-out, office relocation, course development or conference. From the “go, no-go’ decision, to the basic plan, the budget, through to the all-important ‘Managing the people’, David’s simple, easy-to-understand process will leave everyone with tools they can use on any project. Full description.




Data, Analytics and Insights. The world around is amassing data at a speed never seen before and with increasingly sophisticated technologies allowing for a much deeper understanding for businesses, data visualization allows for an impactful and insightful understanding of the value hidden within the data. In this session, Murat Kristal, can help you see and understand your data by creating simple to complex visualizations and combining them in interactive dashboards. Full description.





Succession Planning: Passing the Baton and Preparing the Next Generation of Leaders . Donna will draw on her experience as an international  leadership coach and consultant to share how organizations are navigating today’s volatility, uncertainty, complexity and ambiguity (VUCA) to develop agile leaders who are ready to take on the complexities of the future world of work. She will outline the key succession planning steps for organizations to be ready to pass the baton to the next generation of leaders.
Full description




Network Security: 2020 and Solutions.Brad will be discussing the network security landscape for 2020 and what solutions and support is available to strengthen your business’s cyber resilience and protect your systems against an evolving threat environment. Full description.





The Office of the Future: New Trends Affecting How We Collaborate at Work
Mike Murphy, Director, Display Solutions Sales, Sharp Electronics Canada Ltd.

Integrating Technologies into Your Businesses
Marcelo Tamaki, Principal Consultant, Red X Carbon Inc.

Network Security: 2020 and Solutions
Brad Wilkins, Director, North America Field Sales Engineering, Westcon-Comstor

For a full listing of speakers, topics and complete biographies, please visit the Making Waves event page. 


A group of industry leaders will be discussing issues, trends and opportunities facing businesses and the office products sector. Event participants are encouraged to submit their questions for the panel to aallen@copa.ca by Monday, October 21, 2019. 


A variety of sponsorship opportunities are available at this event, including vendor pavilions/tabletops.
Download the sponsorship package with offerings or contact Nicole Gamble for more info at ngamble@chhma.ca.

Please direct all questions or inquiries to Nicole Gamble at ngamble@chhma.ca.

Click this link to join us at the upcoming Making Waves Conference.