Marc Gordon ( is an internationally recognized expert in the delivery of customer experiences. He has become a resource for some of the world’s most respected brands and CEO’s, helping design tailored customer experience strategies.

He has contributed to research papers, spoken to university business students, and developed concepts that have been adopted into boardrooms across multiple industries.

As a highly rated conference presenter, Marc shares ideas and knowledge on how to deliver experiences and manage customer expectations.

Marc regularly appears on television, radio, and in print providing his opinions on current business events. The Oprah Winfrey Network has referred to him as “Canada’s marketing superstar.”

Marc has been kind enough to provide some short videos to help CHHMA members during this COVID-19 crisis addressing topics such as managing your team, adjusting company policies, marketing your business, keeping customers happy and staying mentally healthy. 

Click here to see the videos.